Let us see whether they can be answered by a discussion on SOPs.
Standard Operating Procedure is a written procedure prescribed for repetitive use as a practice, in accordance with agreed upon specifications aimed at obtaining a desired outcome.
A standard operating procedure, or SOP, is a set of step-by-step instructions compiled by an organization to help workers carry out complex routine operations. SOPs aim to achieve efficiency, quality output and uniformity of performance, while reducing miscommunication and failure to comply with industry regulations. - www.wikipedia.org
|A neat template to implement SOP in the organisation|
This game helps the students to understand the importance of having a formally accepted set of instructions to do any task the way it is done, which reduces the variability and thus improves the quality of the task. More clearer and detailed the SOP, better is the compliance and less the variability.
Whenever there are repetitive operations organisations need to do on a regular basis, the only way to do it consistently and uniformly do it is by insisting on Standard Operating Procedures to be implemented and adopted.
The other advantage of having an SOP is that the employees can come up with improvements over the existing SOP if it improves the quality. An SOP can thus challenge the employees to constantly look to improving the quality of their work and the work output, as also to look at reducing the use of inputs and ensure better compliance.